In the first part of our series on what makes for a great workplace, we talk about talking. At the office, communication is key!
I have spent over three decades trying to make Bookkeeping Plus the type of company where people would say, “I love working here!” Although I keep striving to learn and improve, there is one factor that stands above all: great communication.
Great communication means more than just telling your employees what they need to know to do their job. It includes imparting your vision for who your company is, what you stand for, and why the work they do is important. It means telling your story: how you got here, and where you are headed.
It also means keeping your staff informed on what’s going on, from the monumental to the mundane. In the era of COVID, it is essential to talk about necessary precautions and your policies for addressing it in the workplace.
It is human nature to wonder about—or worry about—what the boss isn’t telling you. So tell them everything, and make them a part of the engine of knowledge that drives any modern business enterprise. They will appreciate your trust and confidence, and enjoy their job all the more. —Beth A. Marsh, CEO